Privacy Policy

Introduction

twilight-vistas ("we", "our", "us") is committed to protecting your privacy and the privacy of children whose data we may process. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and services.

We are registered in England and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide

When you enquire about or enrol in our programmes, we may collect:

• Parent/guardian name and contact details (email address)
• Child's first name and age
• Programme preferences and enrolment details
• Any additional information you choose to provide about your child's learning needs
• Payment information (processed securely through our payment provider)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website
• Device information

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and communicate about programmes
• Process enrolments and manage your child's participation
• Send programme-related communications and updates
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract: To provide the services you have requested
• Legitimate interests: To improve our services and communicate with you
• Consent: Where you have given explicit consent
• Legal obligation: To comply with applicable laws and regulations

Children's Privacy

We take the protection of children's data seriously. We only collect minimal necessary information about children enrolled in our programmes. We do not collect data directly from children under 13 without parental consent. All child data is processed with enhanced safeguards and is only accessible to staff who require it for programme delivery.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers who assist in operating our website and services (under strict data processing agreements)
• Professional advisors as required
• Law enforcement or regulatory bodies when legally required

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 2 years, while enrolment records are retained for 7 years after the last programme attendance.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your experience. For detailed information about how we use cookies, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: The Innovation Hub, 47 Wellington Street, Leeds, LS1 4JF

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.